Press release
New MobiAI Registration Concierge answers event website questions and shows what visitors ask before they register.
The AI assistant answers event website visitors at any time of day or night, 24-7, from each organizer's own content.
Bob Vaez, CEO and Founder of EventMobi
The AI assistant answers event website visitors from each organizer's own content, with no scripted flows. See it at Event Tech Live London and IBTM World.
Attendees start asking questions months before the event. MobiAI Registration Concierge answers them on the spot and shows organizers what to fix.”
— Bob Vaez, CEO, EventMobi
TORONTO, ONTARIO, CANADA, November 10, 2026 /EINPresswire.com/ -- EventMobi, the event management platform used by more than 30,000 event planners worldwide, today launched MobiAI Registration Concierge, an AI assistant that answers questions directly on the event website so fewer visitors leave without registering. It’s available now for all EventMobi users. Early conversational data from the concierge shows the questions start far earlier than most event teams expect: 96% of conversations happened before the event, starting a median of 12 weeks out, with nearly four in five beginning more than a month ahead.
What do visitors ask before they register?
Pricing comes up constantly. One in four questions was about ticket costs, discounts, grants or sponsorship. At one association summit, three in five questions were about membership rather than the event itself, a sign of revenue opportunities beyond tickets to the event. Across MobiAI Registration Concierge conversations on EventMobi event websites from July to October 2026, the most common questions were:
“How do I register?” (registration and the sign-up form)
“What is this event, and is it for me?” (event basics and who should attend)
“How much does it cost?” (tickets and pricing)
“How do I become a member?” (host organization and membership)
“Is the call for speakers open?” (agenda, sessions and speakers)
Even before organizers added any extra content, the concierge fully answered 60% of questions, and at least partly answered 73%, using only what was already on the event website, ticket setup and documents. Every gap it finds is a chance to add content, so that number grows as organizers fill them in. Questions about event basics, agendas and travel were answered most reliably. The ones that went unanswered were mostly about membership, sponsorship costs, discounts and policies, typically details that weren’t published yet. For organizers, those unanswered questions become a ready-made list of content to add.
The conversations also caught problems no one had reported. Visitors flagged a registration button that wouldn’t work, conflicting ticket prices during setup, and contact details printed in unreadable white text. These are issues people rarely email about, but readily mention in a chat window.
One in five conversations started outside office hours, and 7% arrived on a weekend, when most registration inboxes go unchecked.
MobiAI Registration Concierge, the first product in EventMobi’s MobiAI line, is built into EventMobi’s registration platform, and can answer from the organizer's own content, including the website, ticket details, session information and uploaded documents. As a result its capabilities include:
- Basic Setup in 15 minutes with no scripted flows or training
- Matching the event’s tone: organizers can set its voice and add timely messages such as early-bird deadlines.
- Doesn’t guess: when it can’t answer, it sends the visitor to a contact the organizer chooses.
- Replies in the visitor’s language.
“Event teams can’t staff their website the way a retailer staffs live chat. They’re on the road, onsite and running a dozen other things, so events need this even more than e-commerce does,” said Bob Vaez, CEO and Co-Founder of EventMobi. “It won’t answer every question, and it doesn’t pretend to. But it closes the gap where visitors used to simply leave, and it shows organizers exactly what their attendees want to know, months before the event.”
Bob Vaez will share the full findings, including the top questions attendees, speakers and exhibitors ask, in his session at Event Tech Live London, Nov. 11–12, at ExCeL London. The EventMobi team is at stand B32. At IBTM World, Nov. 17–19, at Fira Barcelona Gran Via, EventMobi is at stand P49.
About the data:
Findings are based on MobiAI Registration Concierge conversations on EventMobi event websites, July–October 2026, excluding test and staff traffic. Times are event-local.
About EventMobi:
EventMobi provides event management software that helps organizations engage audiences through impactful in-person, virtual, and hybrid events. Founded in 2010, EventMobi supports more than 30,000 event planners worldwide with a platform that includes event registration, speaker and exhibitor management, onsite badge printing and check-in, and an award winning mobile event app platform built for elevating engagement and networking at live events. Customers include GE HealthCare, the World Health Organization, Dawn, and BDP International.
Learn more at www.eventmobi.com
Contact Information:
press@eventmobi.com
Brandt Krueger
EventMobi
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